Internal tools and automation / 2025

ForgeDesk

An internal intelligence layer that connects support queues, billing events, and knowledge retrieval into one reliable operator console.

Impact

Automated 41% of weekly support operations

Model

Strategy, design, engineering, and launch.

Stack

Next.js, Sanity, typed APIs, AI workflow services.

Case study detail

This placeholder page mirrors the production structure for a Sanity-backed case study: context, challenge, process, shipped system, measurable impact, and supporting visuals.

The layout stays editorial and spacious so the CMS can support richer project narratives without forcing every case study into the same rigid component stack.