Internal tools and automation / 2025
ForgeDesk
An internal intelligence layer that connects support queues, billing events, and knowledge retrieval into one reliable operator console.
Impact
Automated 41% of weekly support operations
Model
Workflow discovery, interface design, systems integration, and operational rollout.
Stack
Next.js, typed APIs, queue integrations, billing events, permissions, and AI retrieval.
Internal tools and automation / 2025
ForgeDesk connects support queues, billing context, and knowledge retrieval into one operator console for repeated daily use.
The product reduced repetitive handling while keeping approvals, escalation, and auditability visible to the team.